After-sale policy

Dear users, thank you for selecting products from Shanghai Nanhua Electronics Company.

• All Nanhua product users will enjoy services of free repair within one year after the purchase date and lifetime maintenance after sales.
• If the following circumstances may occur, the users will not enjoy the service of free repair, and the costs of the maintenance materials and working-hour will be charged. Please read following articles carefully for your own interests:
1. Damage caused by physical reasons.
2. Damage caused by mounting, using, storing due to mis-following the operation instructions.
3. Damage caused by maintaining without authorization and replacing parts without permission.
4. Products beyond the warranty period.
5. Damage caused by force majeure, such as natural factors as lighting strike, earthquake etc.
• Renewal Period
1. Products beyond the warranty period will enjoy 2-month period of free repair after charged maintenance.
2. Products under warranty period will enjoy the remaining period of free repair after charged maintenance.